Doing More With Less ― Measuring, Analyzing and Improving Performance in the Not-for-profit and Government Sectors

Public sector organizations are in one of the most challenging environments they have ever had to face as they bear much of the cost of the recession. More than ever before, public sector leaders need to instil strong performance improvement disciplines into their organizations that enable these leaders to fully understand: key outcomes and priority deliverables, how to allocate reduced financial resources and where to reduce costs and improve efficiencies without jeopardizing service delivery.

Written in an accessible and practical style, this fully-updated second edition addresses the efficiency drive using models, tools and ideas more commonly found in the corporate world, such as balanced scorecard and Lean. It also includes new case studies and real-life examples, from Audit Scotland, Belfast City Council, Brisbane City Council, City of Charlotte, Civil Service College (Singapore) FBI, NHS, Ministry of Works (Bahrain), Royal Canadian Mounted Police and the US Postal Service.

Bernard Marr is a leading global authority and best-selling author on organisational performance and business success. In this capacity he regularly advises leading companies, organisations and governments across the globe, which makes him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. Bernard Marr is acknowledged by the CEO Journal as one of today's leading business brains. Bernard Marr has written a number of seminal books and over 200 high profile reports and articles on managing organisational performance. He has worked with and advised many of the world's best-known organisations including Accenture, Astra Zeneca, Bank of England, Barclays, BP, DHL, Fujitsu, Gartner, HSBC, Mars, Ministry of Defence, Microsoft, Oracle, The Home Office, NHS, Orange, Tetley, T-Mobile, Toyota, Royal Air Force, SAP and Shell, among many others. Bernard's expert comments on organizational performance regularly appear in high-profile publications such as the Financial Times, the Sunday Times, Financial Management, the CFO Magazine and the Wall Street Journal.

James Creelman is an author, practitioner and advisor specializing in the Balanced Scorecard and enterprise performance management. He is the author of more than 20 book or major research reports, most recently More with Less: Maximizing value in the public sector and Creating a Balanced Scorecard for a Financial Services Organization. James has consulted to public and private sector organizations across the globe and regularly leads both public and in-house training events. He is presently heading the Knowledge and Research Center for Palladium, the world's leading strategy execution consulting and training firm.