Beyond the Lean Office ─ A Novel on Progressing from Lean Tools to Operational Excellence
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商品簡介
This book teaches readers how to create flow and operational excellence in the office. It presents an easy-to-follow story where the main character is followed through his initial attempts to correct late responses to a primary customer and his evolution to an approach based on operational excellence.
作者簡介
Kevin J. Duggan has more than 30 years’ experience applying advanced Lean techniques to achieve Operational Excellence and is the author of three books on the subject:Design for Operational Excellence: A Breakthrough Strategy for Business Growth;Creating Mixed Model Value Streams; and The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes. A recognized authority on Operational Excellence, Kevin has contributed to publications such asIndustry Week, Aviation Week, Food Engineering, Flow Control,Assembly, Lean Management Journal, and Plant Services and has appeared on CNN and the Fox Business Network. He is a frequent keynote speaker, master of ceremonies, and panelist at both public and private conferences globally and lectures graduate students in colleges throughout the United States.
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