Sales Force Management ─ Leadership, Innovation, Technology

In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, increasing the book’s reputation globally as the leading textbook in the field. It’s a contemporary classic, fully updated for modern sales management practice.

Pedagogical features include:

• Engaging breakout questions designed to spark lively discussion

• Leadership challenge assignments and mini-cases to help students understand and apply the principles they have learned in the classroom

• Leadership, Innovation, and Technology boxes that simulate real-world challenges faced by salespeople and their managers

• New Ethical Moment boxes in each chapter to put students in the firing line of making ethical choices in sales

• Role Plays that enable students to learn by doing

• A selection of comprehensive sales management cases on the companion website

The companion website includes an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.

Mark W. Johnston is the Alan and Sandra Gerry Professor of Marketing and Ethics at Rollins College, USA. He is the co-author, with Greg W. Marshall, ofContemporary Selling, 5^h edition, published by Routledge and the forthcomingRoutledge Companion to Selling and Sales Management.

Greg W. Marshall is the Charles Harwood Professor of Marketing and Strategy at Rollins College, USA. He is the co-editor, with Mark W. Johnston, ofContemporary Selling, 5^h edition, published by Routledge and the forthcomingRoutledge Companion to Selling and Sales Management.