Continual Improvement in Government ― Tools & Methods
商品資訊
ISBN13:9781574440171
出版社:CRC Pr I Llc
作者:Jerry Koehler; Joseph Pankowski
出版日:1996/02/01
裝訂/頁數:平裝/150頁
規格:26cm*18.4cm*1.3cm (高/寬/厚)
定價
:NT$ 5668 元若需訂購本書,請電洽客服 02-25006600[分機130、131]。
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商品簡介
Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
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