Organisational Justice and Citizenship Behaviour in Malaysia

This book presents the current state of knowledge concerning developments in organisational behaviour and human capital management in the new millennium. It features an in-depth study among managerial staff in the manufacturing sector in Malaysia to reflect employee perceptions of organisational justice, organisational citizenship behaviour, job satisfaction and manager-employee exchanges. Specifically, it seeks to establish the relationships between these constructs to better manage human capital. With globalisation and the increased career mobility of young talents, organisational citizenship behaviour is of paramount importance in order to retain these workers. The study’s greatest contribution is its identification of key indicators that influence organisational citizenship behaviour. Knowing which type of organisational justice is salient for each construct allows the management to proactively improve conditions at the workplace. In essence, this book is intended to draw attention to those aspects of managing human capital that ought to receive the most attention, but are often overlooked in practice. In light of ongoing global challenges, it seeks to improve governance at the workplace. It offers a valuable resource for researchers and practitioners alike, as well as graduate students writing their dissertations.

Hooi Lai Wan is an Associate Professor of Human Resource Management and Organisational Behaviour at Nottingham University Business School, The University of Nottingham Malaysia Campus. She obtained a professional degree in Company Secretarial from the Institute of Chartered Secretaries and Administrators, U.K. and Master of Economics from the Graduate School of Economics, Wakayama University, Japan. She continued her postgraduate education at Osaka University where she studied International Public Policy (Comparative Public Policy). Her PhD in Business Administration (Human Capital Management) was awarded by St. Andrew’s University whilst her PhD in Business Administration (Organisational Behaviour) was awarded by International Islamic University Malaysia. She was offered the Japan Foundation Japanese Study Fellowship in 2005 and was a visiting scholar at Osaka University. She also lectured at the Asian Institute of Management (Manila) as a Visiting Professor. She is the author of Human Capital Management Practices in Malaysia: Local and Foreign Perspectives. She can be contacted at Carol.Hooi@nottingham.edu.my