滿額折
Engaging Public Sector Clients ― From Service-Delivery to Co-Production
商品資訊
ISBN13：9780230223769
出版社：Palgrave Macmillan
作者：John Alford
出版日：2009/05/15
裝訂／頁數：精裝／261頁
規格：22.2cm*14cm*2.5cm (高/寬/厚)
定價
：NT$ 6959 元若需訂購本書，請電洽客服 02-25006600[分機130、131]。
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作者簡介
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商品簡介
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
作者簡介
JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.
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