Mastering Physician Engagement ─ A Practical Guide to Achieving Shared Outcomes

Physician participation is essential to successfully improving healthcare outcomes and operational metrics, but physicians are often challenging to engage in organizational initiatives. This book explores how and why physicians engage differently than other members of healthcare organizations and delivers practical approaches to fostering their engagement and partnership in improvement processes. The discussion on sharing metrics with physicians involves guidance on identifying a return on investment that includes physician change drivers and explains information systems and revenue cycle achievements in terms that will engage and motivate physicians.

Dr. John Showalter, MD, MSIS is an influential thought leader on the innovative use of health information technology, devices, and data to drive improvements in healthcare delivery. His leadership on using deep maching learning and predictive analytics to understand patterns and priorities gained from harnessing big data is creating change in Mississippi through population health management and research initiatives. As the chief health information officer (CHIO) at the University of Mississippi Medical Center (UMMC), Dr. Showalter oversees the institutional push behind establishing metrics driven process improvement in key areas targeted by CMS pay-for-performance initiatives and is the executive sponsor of the ICD-10 implementation and clinical documentation excellence program. Leigh Williams is an innovative revenue cycle leader specializing in transforming health information management to improve care communications, gain accuracy in health data capture, and in successfully operationalizing a response to governmental mandates for improved quality in healthcare systems. As director of revenue cycle at the University of Mississippi Medical Center (UMMC), Leigh heads the hospital and professional fee coding, electronic health records, and clinical documenation improvement departments. She has served as the institute's executive director for ICD-10 implementation since 2013 and currently oversees the clinical documenation excellence program for 6 hospitals and more than 100 clinics. Leigh lectures across the nation on how to engage physicians in change initiatives, EHR work flow optimization, revenue cycle process improvement, and on current issues in health information management (HIM) and teaches a master's course on Healthcare Reimbursement Methodologies and Financial Management in the health informatics program at UMMC.