Leaders Made Here ─ Building a Leadership Culture

The most important attribute high-performing organizations have in common is that they are well led. Every organization dreams of having enough leaders. Yet too many organizations take a haphazard or inconsistent approach to leadership development. The result is a dearth of leaders and a failure to leverage the full capacity of the enterprise.

Leadership guru and Chick-fil-A executive Mark Miller describes how any organization can create a culture in which leaders are routinely and systematically developed, resulting in a surplus of leaders. Miller details how to nurture leaders throughout the organization, from the front lines to the executive ranks. He provides a game plan for organizations to create a deep leadership bench.

To help bring the ideas to life, Miller uses the story of Charles, a new executive, as he and his team discover best practices from around the world to ensure a continuous supply of capable leaders. Charles and his team then translate their findings into a practical plan that any organization can use to create a leadership culture that will assure a sustainable competitive advantage and long-term success.

Mark Miller started his Chick-fil-A career in 1977 working as an hourly team member. In 1978, he joined the corporate staff as the sixteenth employee – he divided him time between the warehouse and the mailroom. Since then, Mark has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, Organizational Effectiveness and Leadership Development. Mark’s desire to encourage and equip leaders has taken him around the globe. His writing has reached around the world as well. Today, there are over 900,000 copies of his books in print in twenty-five languages.