Retaining Expert Knowledge ― How to Stop the Corporate Brain Drain

This book explores the problem of the loss of corporate expertise. It explains how to meet the challenge of capturing hard-to-replicate knowledge, skills and attitudes from legacy employees and packaging it in a way to reach new generations of workers. Finally, the book presents a methodology for efficiently capturing critical corporate information in ways that make the process relatively simple and painless both for the subject matter experts and the people tasked with capturing their knowledge. This book gives you a way to analyze your company and identify your most critical experts whose knowledge must be preserved for business continuity.

Peggy Salvatore has been called “the SME’s SME” as a result of her work in the field of working with subject matter experts. She is a writer, author, speaker and training consultant who has worked with small, medium and large companies to help them preserve valuable corporate assets. She is the author of two books on capturing corporate expertise. She has presented workshops on the subject of retiring expertise at conferences, inside organizations and on webinars. She blogs regularly at www.workingwithsmes.com Ms. Salvatore holds an M.B.A. with a specialization in economics and strategy from New York Institute of Technology magna cum laude and a B.A. in Honors Journalism (master’s level track) from Temple University summa cum laude.