LIFESCRIPTS: WHAT TO SAY TO GET WHAT YOU WANT IN 101 OF LIFE'S TOUGHEST SITUATIONS

Whether you're asking for a raise, confronting a backstabber, dealing with sexual harassment, firing an employee, renegotiating a loan, discussing elder care with siblings, or asking your spouse to lose weight, Lifescripts gives you the most effective approach - and the actual words - to use. Each of the 101 Lifescripts provides you with an icebreaker opener, a "pitch," and a flowchart of rejoinders to give any response, positive or negative. You'll also find strategic pointers on attitude, timing, preparation, and behavior. From a heart-to-heart chat with a friend to a boardroom confrontation with a CEO, Lifescripts provides a map to navigate successfully through the most complicated and dreaded situations you may face in your career, business, and personal life.