Analytics and Knowledge Management

Analytics is the examination, interpretation and discovery of meaningful pattern, trends and knowledge from data and textual information. Knowledge management, on the other hand, is concerned with the knowledge processes and practices. This book examines the role of analytics in knowledge management including the integration of analytics theories, methods and technologies into knowledge management processes. It aims to identify the role of analytics in knowledge management and how analytics can be seamlessly integrated in the knowledge management processes.

Dr. Suliman Hawamdeh is a Professor and Department Chair in the College of Information, University of North Texas. He is also the director of the Interdisciplinary Information Science Ph.D. program. Prior to joining UNT in August 2010, he taught and coordinated the Master of Science in Knowledge Management in the School of Library and Information Studies at University of Oklahoma. He also founded and directed the first Master of Science in Knowledge Management in Asia in the College of Communication and Information at Nanyang Technological University in Singapore. Dr. Hawamdeh has authored and edited several books on knowledge management including Information and Knowledge Society published by McGraw Hill and Knowledge Management: Cultivating the Knowledge Professionals Published by Chandos Publishing. He is the editor of a book series on Innovation and Knowledge Management published by World Scientific. He is also the founder and editor-in-chief of the Journal of Information & Knowledge Management, one of the first refereed journals in knowledge management.

Dr. Hsia-Ching Chang is an Assistant Professor in the College of Information, University of North Texas. She holds Ph.D. in informatics and M.S. degrees in information science from University at Albany, State University of New York and a M.A. in public policy from National Taipei University in Taiwan. Her doctorate dissertation focused on applying Twitter data analytics to explore the dynamics of information architectures and the effect of using hashtags. Before joining UNT, she was the founder/business analytics consultant at CrystalWave Analytics and worked as a project manager for HyWeb Technology Co., Ltd as well as a product manager for All Products Online Corporation in Taiwan. Her research interests concentrate on social media analytics, cybersecurity analytics, knowledge mapping, scientometrics, enterprise information architecture, and customer knowledge management.