Total Quality Management and Operational Excellence
商品資訊
ISBN13:9781138673410
出版社:Taylor & Francis
作者:John S. Oakland; Michael Anthony Turner; Robert James Oakland
出版日:2019/07/08
裝訂/頁數:平裝/554頁
規格:24.6cm*18.9cm (高/寬)
版次:5
商品簡介
Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
- Accelerating change
- Reducing cost
- Protecting reputation
Oakland’s popular, practical, jargon-free style, along with eleven brand new case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.
The book is supplemented with a suite of online teaching aids for busy tutors. This exciting update of a classic is all the confused student or busy professional will need to begin understanding how to manage Quality.
作者簡介
John Oakland is Emeritus Professor at Leeds University Business School, UK and founder of Oakland Consulting Plc, UK.
Mike Turner is the Chief Executive of Oakland Consulting, Plc.
Rob Oakland is Consultant at Oakland Consulting Plc, UK.
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