Quality Management Practices in Msme Sectors

Chapter 1: Quality Management and MSMEsIntroduction MSMEs ClassificationImportance of quality in businessEvolution of quality management Statistics for Quality Management Data Collection Measurement Scales Measures of Central TendencySummary of Literature studiesConcluding remarksChapter 2: Quality Management: Tools and Standards Introduction Quality Management ToolsCause and Effect/fishbone/Ishikawa DiagramConstruction steps Check Sheet Check sheet procedure Advantage of using Check sheet Control Charts Common types of control charts Guideline to draw Control chart Process Flow chart Guideline to draw Flow chart Advantage of using Flowcharts Histogram Step to construct Histogram Advantage of using Histogram Pareto Chart Guideline to construct Pareto chart Advantage of Pareto chart Scatter Plot Step to construct scatter plot Customer Relationship Management (CRM) CRM software Enterprise Resource Planning (ERP) Kaizen Failure Mode Effect Analysis (FMEA) Step wise step procedure for FMEA Advantage of FMEA Kanban Poka-Yoke Quality Function Development (QFD) Supply Chain Management (SCM) Six Sigma 5 S and House KeepingQuality System Standards ISO 9000 and other DerivativesAction Plan for implementing ISO 9001: 2008 StandardsConcluding remarksChapter 3: QUALITY MANAGEMENT IN MSME SECTORS IntroductionProblem Definition Study Objectives Research Methodology Sample Size DeterminationDesign of Pilot Instrument General InformationInformation on need of Quality Management Practices and Quality Standard CertificationInformation on Quality Management PracticesInformation on CompetitivenessInformation on Benefits After Implementing Quality Management PracticesCritical Success Factors Which may Help MSMES In Adoption of Quality Management Practices Pre-testing of instrument Respondents and their profile