Employee-Centric It: Advancing the Digital Era Through Extraordinary It Experience

Global surveys from McKinsey, BCG, Gartner, and others show that less than 30% of digital transformation programs succeed in their missions to improve company's performance and employee productivity. This is due to the fact that IT efforts within the company do not center the employee. This book will provide concrete steps to allow both IT professionals and business leaders to transform the way they deliver IT to employees - with the employee (the human) centered in their transformation.
More than 2/3rd of today's jobs require good digital and IT skills from employees. The expectations of management, who invest in these big digital transformations, is that the employees will become more productive, effective and help the bottom line. However, this can only happen through active and proactive change of IT operations and transformations that center the employee, rather than technology or senior management. The benefit of moving towards employee-centricity is that employees gain technology aptitude, are up for technology change, and are willing to learn more for their benefit and even provide feedback on ways to improve these tools, trainings and support. Employee engagement and experience research, concepts and implementations are growing rapidly across many organizations and taking a key role in their global strategies. Employee experience requires organizations to concentrate on the employee's environment, compensation and tools. There is an increasingly-ignored crucial gap within this topic: employee's experience with their IT and digital tools. Employee-centric IT will transform employees to own their digital literacy and development, and this in turn reduces or even eliminates the shadow IT need and allows the organization to drive and implement successful digital transformation.
The book offers concepts, models, checklists, and a playbook that is based on my many years of experience, lessons learned and proven outcomes. IT organizations want to improve their employee experience but don't know how and this is the "must have" book for those who don't know where to start.

What You Will Learn

The value of being employee centric in IT departments versus current models

The benefit for both the company as a whole but also IT employees themselves

How to be proactive in providing training & information on digital & productivity tools

Who This Book is For

The book has been written to engage with business leaders, IT & Digital leaders as well as IT employees who would like to transform their current IT & Digital teams to be more employee centric and drive highest level of value, adoption and satisfaction for their IT/digital programs, transformations and investment.