TWO CHAPTERS ADDRESS PRIORITY MANAGERIAL ACCOUNTING ISSUES. Chapter 19, "Support Department and Joint Cost Allocation," discusses methods of allocating support department costs and joint costs. Chapter 28, "The Balanced Scorecard and Corporate Responsibility," discusses the balanced scorecard in depth with detailed examples from Cordier Toys, Inc. The chapter concludes with a discussion of corporate social responsibility (CSR), including sustainability initiatives and how to incorporate CSR into a balanced scorecard.