"This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour
Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace v
Working in Adversarial Relationships takes you through a highly practical, personal and insightful process. It will introduce you to a valuable set of tools which will enable you to step back from yo
Are you responsible for managing your organisation's clients? Do you need to deliver an effective service to challenging and unreasonable clients? This book introduces a valuable set of tools which wi
