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The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groun

Comprising theoretical and empirical perspectives and drawn from international journals with a global focus, this three-volume set presents the key papers in macro-organizational and micro-organizati

The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness hav

The performace of the public sevices, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have m

Strategic management makes a difference to the performance of public organizations.This book demonstrates thatthe most appropriate response is "it all depends": on which aspects of strategy content an

An important contribution to the debate about how to improve the performance of public organizations.