Regardless of whether a business delivers a product or service, that organization can improve their efficiency, achieve lower costs and higher quality by attending to the creation and improvement of t
Many process management books focus on manufacturing applications. A few discuss services applications and occasionally some comment on the information processes outside of the normal information tech
In this collection of interviews, presidents and chancellors of some of America's most respected universities candidly reflect on their experiences during the decade leading up to the twenty-first cen
