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【簡體曬書區】 單本79折,5本7折,活動好評延長至5/31,趕緊把握這一波!

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Managing Quality Service in Hospitality ─ How Organizations Achieve Excellence in the Guest Experience

1.Managing Quality Service in Hospitality ─ How Organizations Achieve Excellence in the Guest Experience

作者:Robert C. Ford; Michael C. Sturman; Cherrill P. Heaton  出版社:Cengage Learning  出版日:2011/02/14 裝訂:精裝
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

2.Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

作者:ROBERT C. FORD; MICHAEL C. STURMAN; CHERRILL P. HEATON  出版社:桂魯  出版日:2012/01/01 裝訂:平裝
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a ”WO
定價:1950 元, 優惠價:1 1950
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