This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a
Researchers have been "gazing down from the sky rather than searching on the ground" in focusing on technical details rather than organizational processes in accounting for quality differences in heal
Amid a welter of simultaneous policy initiatives, treatment centres were a top-down NHS innovation that became subverted into a multiplicity of solutions to different local problems. This highly reada
