Drawn from the author's three decades of experience as an interpersonal communication expert, this empowering and insightful resource offers specific techniques for leading, understanding and connecti
Available in audio for the first time, this backlist classic shows how to bring out the best in people at their worst. Now totally revised for a new generation of bothersome behaviors.
In every workplace there are difficult people who, at best, make life stressful and, at worst,interfere with project and career goals. Thisbook delivers a proven approach to findingcommon ground and c
