Traditionally, American government has created detailed, formal procedures to ensure that its agencies and employees are accountable for finances and fairness. Now in the interest of improved performa
It started two decades ago with CompStat in the New York City Police Department but quickly jumped to other public agencies in New York and to police agencies internationally. Baltimore created CitiSt
How can public officials move large government agencies to produce significant results? In Leadership Counts Robert Behn explains exactly what managers in the inherently political environment of gove
