"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-
Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving
This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged chi
This one-stop resource presents the best practices in customer service and how to implement them. From classic issues like customer retention to contemporary concerns involving the internet, it covers
