Bill (Director Albert Design and Usability Center Bentley University USA),Tom (Senior Vice President of User Experience Tullis Fidelity Investments USA)
(1)
China video Service User Experience Standards Working Group
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Ill.) Joint Reference and User Services Association and Association for Library Collections and Technical Services Institute (1997 : Chicago/ Bonnie Macewan (EDT)/ Peggy Johnson (EDT)/ Reference and U
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Jay Hosler (User Training Corporation)
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Norway) Northern Sea Route User Conference (1999 Oslo/ Claes Lykke Ragner (EDT)/ Claes Lykke Ragner
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