Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support?Workplace harmony and healthcare employee satisfaction are powerfully interrelated. C
Providing great customer service in healthcare is an ongoing challenge.This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self
Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employee
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things ri
When employees are on the phone, your organization’s reputation is on the line!Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a
Are you looking for effective ways to improve service excellence with your team?Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective ser
