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From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a road map to Humanizing Healthcare--hardwiring humanity at every point of care--a cultural transformation that is good for people and good for business. Without meaning to do so, the healthcare industry continues to injure people--patients and clinicians--physically, emotionally, mentally, financially, spiritually, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses. Paramedic-turned-physician executive and Deloitte consultant Summer Knight helps top healthcare and life sciences organizations create patient-centric, consumer-oriented healthcare delivery systems. She not only provides a guide for how the industry can transform to embody a more human perspective, using data and technology, she also illustrates how using Humanizing Healthcare as a collective North Star will positively impact all stakeholders: consumers, providers

本書講述：在過去的幾十年時間裡，醫療衛生行業和生命科學領域都發生了劇變，這一切並不總是向好的方向發展。除了不斷上升的成本和服務可及性的挑戰之外，當前的醫療系統也給患者和臨床醫生帶來了不必要的痛苦，這些痛苦涉及生理、情感、經濟和社會等方面。為了徹底改革醫療衛生系統，人們已經付出了諸多努力，但這些未能解決醫療衛生系統的弊病。在本書中，由助手轉型為醫生、後又成為企業高管和顧問的薩默‧奈特利用她在臨床一線多年的經驗，為真正的改革繪製了強有力的路線圖。她提出了切實可行的策略，嘗試以令人耳目一新的人性化方式改革當前的醫療衛生系統。