Is the Unified Process the be all and end all standard for developing object-oriented component-based software? Scott Ambler doesn't think so. This book is one in a four-volume series that presents a
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practi
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important s
* Hardware/Software Partitioning * Cross-Platform Development * Firmware Debugging * Performance Analysis * Testing & Integration Get into embedded systems programming with a clear understanding o
Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small
MicroC/OS II Second Edition describes the design and implementation of the MicroC/OS-II real-time operating system (RTOS). In addition to its value as a reference to the kernel, it is an extremely det
* Choose the right programmable logic devices and development tools * Understand the design, verification, and testing issues * Plan schedules and allocate resources efficiently Choose the right progr
'... a very good balance between the theory and practice of real-time embedded system designs.' —Jun-ichiro itojun Hagino, Ph.D., Research Laboratory, Internet Initiative Japan Inc., IETF IPv6 Operati
Use the industry's most popular RTOS/processor combination to develop embedded applications that are small, fast, reliable, and deterministic. Beginning with a discussion of embedded and real-time con
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tal
'The Complete E-Commerce Book offers a wealth of information on how to design, build and maintain a successful web-based business.... Many of the chapters are filled with advice and information on how
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection
This work presents a framework for developing enterprise security architecture. The Sherwood Applied Business Security Architecture (SABSA) model is generic and defines a process for architecture deve
