Managing Interpersonal Conflict is a systematic review of published conflict research in legal, institutional and relational contexts. Each chapter represents a summary of the existing quantitative so
Managing Interpersonal Conflict is a systematic review of published conflict research in legal, institutional and relational contexts. Each chapter represents a summary of the existing quantitative so
Provides a communication skills approach to managing interpersonal conflict. Early chapters focus on defining conflict and identifying communication skills required for effective conflict management,
Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential
It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters. It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to
