他帶領四萬名員工，讓同仁都變成服務專家，從選才、培訓到現場實務，激發感情到調解顧客刁難，世界級專家用真實故事告訴你，人人都能追求誠意待客的真諦。 從基層服務生入行，到迪士尼樂園、萬豪酒店、希爾頓飯店高階經理人，客戶體驗領域最權威專家李‧科克雷爾( Lee Cockerell)以40餘年實踐經驗，分享從「心」出發的熱情，打動了員工、再打動客戶，讓顧客不僅感動更會感謝。 客戶服務人人都懂，到了現場卻行
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business –
