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Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not
Describes how many companies erroneously believe that customer loyalty is won by dazzling them, but that research and surveys show that loyalty is based on delivering on basic promises and offers insi
Describes how many companies erroneously believe that customer loyalty is won by dazzling them, but that research and surveys show that loyalty is based on delivering on basic promises and offers insi
The Jacket Technique is for those who want to let go of their blocks quickly, effectively, and have the desire to experience a life that truly fits them.
Every day we eat food products made of wheat. As a result millions of people experience some form of adverse health effect, ranging from minor rashes and high blood sugar to the unattractive stomach b
A bite-size guide to incorporating mindfulness into your life―now!Our minds never stop moving. We shuffle through the past, present, and future while our attention flits from thought to thought. Mindf
Beginners and long-term meditators alike will appreciate Ajayan Borys’s counterintuitive teaching that one needn’t control the mind to experience the benefits of meditation. Instead, as with falling a
David Frenette’s book The Path of Centering Prayer (Sounds True, 2012) re-energized the Centering Prayer tradition with its fresh insights and teachings. Centering Prayer Meditations invites listeners
Effortless Mindfulness promotes genuine mental health through the direct experience of awakened presence—an effortlessly embodied, fearless understanding of and interaction with the way things truly a
Effortless Mindfulness promotes genuine mental health through the direct experience of awakened presence—an effortlessly embodied, fearless understanding of and interaction with the way things truly a
Understanding speech in our native tongue seems natural and effortless; listening tospeech in a nonnative language is a different experience. In this book, Anne Cutler argues thatlistening to speech i
Understanding speech in our native tongue seems natural and effortless; listening to speech in a nonnative language is a different experience. In this book, Anne Cutler argues that listening to speech
You can find God as easily at the car wash as you can at the cathedral.?For many Christians, it’s relatively effortless to experience God in special places, such as a church or a mountaintop; or at
Is it possible for meditation to be utterly effortless? To experience the depths of being in any given moment of our lives-not just while we practice? Not only is it possible, explains Eckhart Tolle,
This collection of effortless arrangements allows beginning pianists to experience the pleasure of playing favorite Tchaikovsky compositions. Students of all ages will delight in performing themes fro
Give your child the gift of early, effortless, and lifelong literacy.Teaching your child to be a native reader is a joyful, creative and social experience. The techniques of native reading structure j
