The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on
Making Mondragon is a groundbreaking look at the history of worker ownership in the Spanish cooperative. First published in 1988, it remains the best source for those looking to glean a rich body of i
Organized labor faces enormous challenges in the increasingly global economy. The effect of multinational corporations, the portability of technology and capital, and lowered trade barriers in interna
The past fifteen years have been difficult for the labor movements in industrial countries. Gary N. Chaison addresses questions implicit in the decline of unions in the United States, Canada, Great Br
