When you speak at work…does anyone listen? People who know how to influence others in the office enjoy a greater measure of control over their work lives and advance their careers more rapidly than
Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves...and then follow through on them. This rev
Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls
Delegation amounts to a lot more than just passing work off onto subordinates. When handled correctly, it gives managers a chance to strengthen their departments by developing the skills and organiza
