The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre
This book is for parents/grandparents to use as a tool to talk to their child ages 3-10 about proper and improper touches. To help educate children to be aware of the things perpertrators do when groo
A collection of short disastrous dating stories attained from friends who often required multiple shots to drag the humiliating story out of them, leading to more shots and snorts of laughter. All sto
A collection of short disastrous dating stories attained from friends who often required multiple shots to drag the humiliating story out of them, leading to more shots and snorts of laughter. All sto
The big bad wolf is dead! But no sooner do the three little pigs start celebrating than the sheep Karl decides to apply to be the wolf's replacement. He's barely slipped on the wolf's skin when he sta
Atsushi and the whole gang are about to take to the skies for an extended stay in beautiful Norway! But no one can have any fun ‘til the score’s settled with a few fussy family members, a couple of co
Graduation is looming for Atsushi, and Masami is having second thoughts about the deal he's made and the kiss that's the reward. Is he reluctant to kiss him because he truly wants to reject Atsushi, o
Atsushi can hardly believe his good luck - he's scored an actual, day-long date with the man of his dreams! But will he manage to stay totally cool, calm, and collected during the biggest moment of hi
Pulled out of exile from a dark corner of the world, renowned-surgeon-turned-fringemedicine- eccentric Doctor Randal Horne must return to New York City to investigate a tragic research lab accident th
Eunhee is not the person he once was. The handsome and popular actor is slowly losing his fastidiousness and his ability to care for himself. Constantly overworked and ignoring the need for sleep, his
A hippie commune has invaded Black River Falls. While the majority of the townspeople believe that the bohemians have the right to stay—despite how bizarre some of their ways can seem—as always, there
This text traces the development of criminal profiling in general as well as a number of police practices that would eventually come to be known as "racial profiling." Coverage includes, for example,
Anthony- and Edgar-award nominated author Paul Doiron delivers another “masterpiece of high-octane narrative” (Booklist) with Bad Little Falls, his newest harrowing thriller about the hunt for a murde
Border fixity—the proscription of foreign conquest and the annexation of homeland territory—has, since World War II, become a powerful norm in world politics. This development has been said to increas
While most students at Burtonwood Academy get to kill demons and goblins, fifteen-year-old Emma gets to rid the world of little annoying fairies with glittery wings and a hipster fashion sense. She wa
NOT your little sister's glittery fairy story!Everyone knows rule #1 in the dragon world: Never, ever mess with a dragon's mama. So when Danny Dragonbreath's mom gets kidnapped by fairies, Danny, his
Mog, disturbed because she cannot find her usual spots in the garden due to a big white tent flopping in the wind, does something she should not and hides in the attic, where she misses the cat show g
Breaking Bad, hailed by Stephen King, Chuck Klosterman, and many others as the best of all TV dramas, tells the story of a man whose life changes because of the medical death sentence of an advanced c
The votes are in--it's a Bad Kitty landslide! It's time to elect a new president of the Neighborhood Cat Coalition! Who will win the election? The candidate chosen by the kitties on the right side o
