Call centers are one of the expanding industries of the 21st century and telesales is an important component of that business. An increasing number of companies are looking to improve their sales thro
The role of the Chief Procurement Officer (CPO) is becoming more strategic and even more important as procurement is affected by technological advances, changing demographics, geo-political and macro-
Numerical reasoning and data interpretation tests are routinely used in recruitment procedures. These tests represent a considerable challenge for many candidates, and the prospect of facing them can
Employers want to fill their top management posts with candidates of the highest caliber and their recruitment procedures often include a range of psychometric, or aptitude, tests. How to Pass Graduat
Jaques, a bid consultant in the UK, shows new and experienced bid managers how to navigate the bid and tender processes and improve their win rate. She describes the fundamentals; finding public and p
Risk management is not just a topic for risk professionals. Managers, business owners and directors at all levels must be equipped with an understanding of risk and the tools and processes required to
Useful for both those entering a profession and those already working in a professional services business, Key Skills for Professionals helps lawyers, accountants, tech developers and consultants acqu
Basing his book on scientific research into how people learn and taking into account the realities of working in modern organizations, Robin Hoyle proposes a rigorous approach to workplace training. W
Numerical psychometric tests, often used as part of an employer's selection procedure, represent a considerable challenge to many candidates. How to Pass Advanced Numeracy Tests provides a wealth of
Candidates are increasingly likely to face psychometric tests as part of selection and assessment procedures. Numerical tests are amongst the most common forms of assessment, and many people find them
Testing expert Mike Bryon addresses the rising demand for more difficult test preparation material, aiming this book at applicants for graduate or managerial jobs. Offering score improving practice fo
Psychometric tests are used in recruitment and staff development programs, and they can provide employers with information on personality and ability. This book provides practice exercises that are re
An investment expert shares methods that enabled him to retire in his 30s. With minimal jargon, Shipman presents the psychology and rules of a long-term investment system based on investing in stock m
Today, the economic environment is global, highly sophisticated, and in continuous flux. Thus, the challenge for business leaders is to stay ahead of, rather than follow, market flow and change, in or
As the pace of change in organizations increases, leaders and HR personnel must support their employees, show understanding as to why employees might react in a certain way, what they need from their
Tremendous forces for change are radically reshaping the world of work. Disruptive innovations, radical thinking, new business models, and resource scarcity are impacting every business sector.&nb
"The landscape of workplace learning is transforming. Organizations today understand that formal training is not always the best solution in the fast changing world of innovation and new technology. T
The world of logistics is constantly evolving, so this new edition represents the current trends, best practice and latest thinking in global logistics. It serves as a forum allowing the contributors,
Generation Y (13-29 year olds) are the most marketing savvy and advertising critical generation ever. Three times the size of the previous Generation X, they have a much bigger impact on society and b
Social media has changed the landscape of communication, and many consumers are facing an information overload. In the digital world, less really is more.On Message is a valuable take on communication
