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《游船實務與管理》一書內容主要包括國際游船業發展概況、游船業多種文化環境中工作和生活的基本情況、游船專業術語、游船上工作健康與安全的法定要求、游船工作實務與管理、游船衛生實務與管理、游船安全實務與管理及游船上工作必需掌握的日常英語，是廣大學生以及酒店船員從事國際游船業及酒店業的必備用書。本書和游船實際工作密切結合，與國際游船教育接軌，既可作為高等院校旅游管理專業、航海專業、高等職業教育教學和雙語教學用書，又可作為職業培訓或相關專業的參考用書。
目次
PART I INFORMATION FOR MARITIME HOTEL STUDENTS
1.Background for Studying This Course
2.The Target for Studying This Course
3.Overview of the Cruise Industry
3.1 What is a cruise ship?
3.2 The first, past, present & future cruise Ships
3.3 How many cruise ships are active in the world today?
3.4 How many new cruise ships have been or will be put into operation?
3.5 The introduction of some cruise ship operators
3.6 Where do passengers mainly come from?
3.7 Where do passengers like to travel to?
3.8 The cruise ship employees
3.9 Who works where?
4.The Benefits & Challenges of Life at Sea
4.1 Benefits of life at sea
4.2 Challenges of life at sea--living conditions, etc.for you ( cruise ship employees)
PART II WORKING ON THE CRUISE SHIPS
1.Ships Terminology
1.1 Ships view & terms
1.2 The term~ about the galley line during meal servic
1.3 About the dining room
1.4 About the bar set-up
1.5 The terms about the supply and store of food products
1.6 About cleaning on board
2.Onboard Departments and Management Structure
2.1 Onboard departments
2.2 The general management structure
2.3 The general lines of authority & identification stripes of officers onboard ...
3.Job Description Onboard
3.1 Deck department
3.2 Engine department
3.3 Hotel operations department
3.4 Housekeeping department
3.5 Food and beverage department
3.6 Galley / Kitchen department
3.7 Cruise staff department
3.8 Entertainment department
3.9 Medical department (Infirmary onboard )
3.10 Beauty salon / Spa
3.11 Photo department
3.12 Gift shops department
3.13 Casino department
3.14 Other individual jobs
4.Language & Communication
4.1 Shipboard language
4.2 Shipboard communication
5.Customer Service
5.1 Why is good customer service important?
5.2 Two types of customers-external & internal customers
5.3 What is good customer service?
5.4 What is bad customer service?
5.5 Why do business lose customers?
5.6 State of mind for offering services to passengers
5.7 Passengers expectations
5.8 The5 Ps
5.9 Anticipating the customers needs
5.10 Art of speaking to passengers
5.11 The culture mistakes we should avoid
6.Team Work & Disciplinary Procedure Onboard
……
1.Background for Studying This Course
2.The Target for Studying This Course
3.Overview of the Cruise Industry
3.1 What is a cruise ship?
3.2 The first, past, present & future cruise Ships
3.3 How many cruise ships are active in the world today?
3.4 How many new cruise ships have been or will be put into operation?
3.5 The introduction of some cruise ship operators
3.6 Where do passengers mainly come from?
3.7 Where do passengers like to travel to?
3.8 The cruise ship employees
3.9 Who works where?
4.The Benefits & Challenges of Life at Sea
4.1 Benefits of life at sea
4.2 Challenges of life at sea--living conditions, etc.for you ( cruise ship employees)
PART II WORKING ON THE CRUISE SHIPS
1.Ships Terminology
1.1 Ships view & terms
1.2 The term~ about the galley line during meal servic
1.3 About the dining room
1.4 About the bar set-up
1.5 The terms about the supply and store of food products
1.6 About cleaning on board
2.Onboard Departments and Management Structure
2.1 Onboard departments
2.2 The general management structure
2.3 The general lines of authority & identification stripes of officers onboard ...
3.Job Description Onboard
3.1 Deck department
3.2 Engine department
3.3 Hotel operations department
3.4 Housekeeping department
3.5 Food and beverage department
3.6 Galley / Kitchen department
3.7 Cruise staff department
3.8 Entertainment department
3.9 Medical department (Infirmary onboard )
3.10 Beauty salon / Spa
3.11 Photo department
3.12 Gift shops department
3.13 Casino department
3.14 Other individual jobs
4.Language & Communication
4.1 Shipboard language
4.2 Shipboard communication
5.Customer Service
5.1 Why is good customer service important?
5.2 Two types of customers-external & internal customers
5.3 What is good customer service?
5.4 What is bad customer service?
5.5 Why do business lose customers?
5.6 State of mind for offering services to passengers
5.7 Passengers expectations
5.8 The5 Ps
5.9 Anticipating the customers needs
5.10 Art of speaking to passengers
5.11 The culture mistakes we should avoid
6.Team Work & Disciplinary Procedure Onboard
……
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