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Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
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ISBN13：9780071630252
出版社：Mcgraw-Hill; Inc.
作者：FLAGG
出版日：2009/11/27
裝訂：平裝
規格：21cm*14cm (高/寬)
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The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.作者簡介
Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on ExpertBusinessSource.com for Reed Business Interactive and is frequently quoted in the press for her workplace expertise.
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