The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program
商品資訊
ISBN13：9780786448968
出版社：McFarland & Co Inc Pub
作者：James T. Ziegenfuss Jr.; Patricia Oourke
出版日：2010/12/16
裝訂／頁數：平裝／204頁
規格：22.2cm*14.6cm*1.3cm (高/寬/厚)
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：NT$ 1797 元無庫存，下單後進貨(到貨天數約30-45天)
下單可得紅利積點：53 點
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商品簡介
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
作者簡介
James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles.Patricia O'Rourke is a health care ombudsman at a university hospital and teaches courses on alternative health care and healing at Concordia University in Montreal, Quebec.
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