Renegotiating Health Care: Resolving Conflict to Build Collaboration

Presents pragmatic and effectives tools for understanding conflict, negotiating difference, and creating a balance among those who work in health care. Uses narrative, example, and theory to demonstrate techniques. Stories present problems, solutions, and outcomes achieved through interest-based negotiation. Of interest to physicians, hospital management, nurses, and policy leaders. Marcus is founding director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health. First published in 1995. This paperback edition contains a new preface. Annotation c. Book News, Inc., Portland, OR (booknews.com)

LEONARD J. MARCUS, Ph.D., is founding director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health. BARRY C. DORN, M.D., is clinical professor of orthopedic surgery at Tufts New England Medical Center and associate director of the Program for Health Care Negotiation and Conflict Resolution at The Harvard School of Public Health. PHYLLIS B. KRITEK, R.N., Ph.D., is professor of nursing and Doctoral Program Director, University of Texas Medical Branch, Galveston School of Nursing. VELVET G. MILLER, M.P.A., Ph.D., is former director of the Division of Medical Assistance and Health Services of the New Jersey Department of Human Services. JANICE B. WYATT, M.S., is chief executive officer of HCNA (Health Care Negotiation Associates) and former president and chief executive officer of the Metro West Medical Center and vice chancellor and hospital director for the UMASS Medical Center.