Design for Six Sigma in Product and Service in Development：Applications and Case Studies

Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development: Applications and Case Studies provides step-by-step analysis and practical guidance on how to apply DFSS in product and service development.

The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others.

Clearly outlining the tools and how to integrate them for robust product and service design, the case studies can be used by industry professionals and academics to learn how to apply DFSS. The book gives you hands-on experience in a safe environment, where experienced Black Belts and Master Black Belts act as mentors and prepare you to touch actual data and make decisions when embarking on real-world projects. Even after you’ve mastered the techniques, the breadth and depth of coverage contained in this book will make it a vital part of your toolkit.

Instructional Strategies for Using This BookDesign for Six Sigma Identify-Define-Design-Optimize-Validate (IDDOV) Roadmap OverviewProduct Design for Six Sigma ProjectsDesign of a Walker—A Design for Six Sigma Case Study, Anas AlGhamri, Çiğdem Sheffield, Lisette Sandoval, Elizabeth Cudney, and Sandra FurtererDesign of a Military Tool Holder—A Design for Six Sigma Case Study, David Moore, Antonio Ward, Bruce Lane, Thomas Fitzpatrick, Elizabeth Cudney, and Sandra FurtererDesign of a Can Crusher—A Design for Six Sigma Case Study, Amogh Shenoy, Austin Das, Sagnik Saha, Sumant Joshi, Elizabeth Cudney, and Sandra FurtererDesign of a Hazardous Chemical Cleanup System—A Design for Six Sigma Case Study, Benjamin Dowell, James Baker, Prajakta Bhagwat, Neil Kester, Elizabeth Cudney, and Sandra FurtererDesign of Radio-Frequency Coverage for Wireless Communications—A Design for Six Sigma Case Study, Charles Anam, Roger Ates, Kristina Conley, Brandon Kerr, Elizabeth Cudney, and Sandra FurtererSolar-Heated Jacket—A Design for Six Sigma Case Study, Nick Paul, Josef Garcia, Adam Samiof, Elizabeth Cudney, and Sandra FurtererTraveling Jewelry Box—A Design for Six Sigma Case Study, Lyndon Chen, Robert Jackson, Kayla Najjar, Elizabeth Cudney, and Sandra FurtererDesign of an Optical Mouse—A Design for Six Sigma Case Study, Priya Dhuwalia, Soundararajan Chandra Moleeswaran, Swathi Priya Pedavalli, Vishwanath Narayanan, Elizabeth Cudney, and Sandra FurtererDesign of a Duffel Bag—A Design for Six Sigma Case Study, Jason Castro, David Dietrich, Colby Krug, Patrick McCarthy, Elizabeth Cudney, and Sandra FurtererService Process Design for Six Sigma ProjectsDesign of Women’s Center Service Processes—A Design for Six Sigma Case Study, Sandra FurtererProject Charter Review Process Design— A Design for Six Sigma Case Study, Sandra Furterer
Information Technology (IT) System Changes—A Design for Six Sigma Case Study, Patricia Long, Jamison Kovach, David Ding, Elizabeth Cudney, and Sandra FurtererThe Future and Challenges of Design for Six Sigma, Elizabeth Cudney and Sandra Furterer