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Raving Fans ─ A Revolutionary Approach to Customer Service
商品資訊
ISBN13：9780739309537
出版社：Random House
作者：Kenneth Blanchard; Sheldon Bowles; Rick Adamson (NRT); Kate Borges (NRT); John Mollard (NRT)
出版日：2004/01/01
裝訂：有聲書
規格：14.0cm*12.1cm*1.3cm (高/寬/厚)
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商品簡介
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
作者簡介
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.
Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
From the Cassette edition.
Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
From the Cassette edition.
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