Smart Working—Creating the Next Wave

It is more possible than ever to influence and shape our working environments, our experience of work and each other. Business leaders who set the conditions and create engaging, meaningful work through organisational design and use of the knowledge and creative potential of their workforces are engaging in smart working. This book explains that smart working is more than flexible and mobile working. It is flexibility and autonomy - how people work, not just where and when. It discusses stimulating and harnessing collective intelligence within and beyond organisational boundaries, and shows that smart working is an outcome of designing organisational systems, working environments and governance principles that are good for business and for people. Drawing on years of academic research, and experience of process innovation methodology, Smart Working reviews what is known about effective management and high performance work methods and shows how these insights can be used to advantage.

Anne Marie McEwan is CEO of The Smart Work Company Ltd, which combines practical work-based learning and new management thinking to help senior practitioners make the transition to new ways of working. She is a visiting fellow at Kingston University Business School, is an Associate Tutor with Chester University on the Work Based and Integrative Studies programme (WBIS), and she is a member of the UK Work Organisation Network. Dr McEwan has researched and worked with businesses making the transition to new ways of working, across different sectors. She co-facilitates US-based Johnson Controls' Global Mobility Network, a learning network for senior IT, FM and HR executives, where her work has included tracking workplace trends. Her doctoral studies at Cranfield University explored how manufacturing companies design organisational systems to encourage, support and harness the contribution of operator tacit knowledge in business process innovation.