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Root Cause Analysis ─ A Step-by-Step Guide to Using the Right Tool at the Right Time

Root Cause Analysis ─ A Step-by-Step Guide to Using the Right Tool at the Right Time

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商品簡介

"This book covers root cause analysis, with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing root cause analysis using various quality tools. The book explains how to use PDCA together with scientific methods and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry"--

作者簡介

Matthew Barsalou is employed by BorgWarner Turbo Systems Engineering GmbH, where he provides engineering teams with support and training in quality-related tools and methods, including root cause analysis. He has a master of liberal studies from Fort Hays State University and a master of science in business administration and engineering from Wilhelm Buchner Hochschule. His past positions include quality/laboratory technician, quality engineer, and quality manager.

Matthew Barsalou’s certifications include TUV quality management representative, quality manager, quality auditor, and ISO/TS (International Organization for Standardization/Technical Specification) 16949 quality auditor as well as American Society for Quality certifications as quality technician, quality engineer, and Six Sigma Black Belt.

He is the American Society for Quality’s Statistics Division Newsletter editor and a frequent contributor to Quality Digest, the Minitab Blog, and has published in German, American, and British quality journals.

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定價:100 2399
無庫存,下單後進貨
(到貨天數約30-45天)

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