Usability Success Stories ― How Organizations Improve by Making Easier-to-use Software And Web Sites

Sherman brings together nine chapters on how to apply the techniques of usability engineering and user-centered design, through descriptions of several successful instances in public and private sector organizations, as told by practitioners who participated in these solutions. They also examine organizational factors that helped or hindered the application of usability engineering in software, retail, government, consumer electronics, entertainment, and medical organizations based in the US. The book is aimed at business managers and technical staff in product and project management and software engineering, in addition to practitioners in the field. Sherman works in the field of user-centered design and usability at a software company. Distributed by Ashgate. Annotation c2007 Book News, Inc., Portland, OR (booknews.com)

Paul Sherman, PhD is Director of User-Centered Design and Usability at Sage Software, and Vice-President of the Usability Professionals' Association. He was also a Lecturer at the University of Texas at Dallas, where he designed and taught a course sequence in Human-Computer Interaction for the School of Behavioral and Brain Sciences.