A Hotel Manager Handbook ─ 189 Techniques for Achieving Exceptional Guest Satisfaction
商品資訊
ISBN13：9781771883481
出版社：Taylor & Francis
作者：Vincent P. Magnini; Carol J. Simon
出版日：2015/12/22
裝訂／頁數：平裝／230頁
規格：22.2cm*15.2cm*1.3cm (高/寬/厚)
商品簡介
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.
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