Difficult Conversations ─ Craft a Clear Message, Manage Emotions, Focus on a Solution
商品資訊
系列名：Hbr 20-minute Manager
ISBN13：9781531835767
出版社：Audible Studios on Brilliance audio
作者：Harvard Business Review (COR); Jonathan Yen (NRT)
出版日：2016/08/09
裝訂：有聲書
規格：17.1cm*13.3cm*1.3cm (高/寬/厚)
版次：MP3 UNA
商品簡介
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.
Difficult Conversations walks you through:
• Uncovering the root cause of friction
• Maintaining a positive mind-set
• Untangling the problem together
• Agreeing on a way forward
About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.
Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.
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