滿額折
Working With Difficult People
商品資訊
ISBN13：9780143111870
出版社：Tarcherperigree
作者：Amy Cooper Hakim; Muriel Solomon
出版日：2016/12/06
裝訂／頁數：平裝／336頁
規格：21cm*14cm*2.5cm (高/寬/厚)
版次：2
商品簡介
作者簡介
相關商品
商品簡介
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
作者簡介
AMY COOPER HAKIM, PhD, is the founder of The Cooper Strategic Group, a management consulting firm that specializes in training and development, targeted hiring, and survey design and analysis. As an Industrial/Organizational psychologist she provides solutions to make businesses run smoothly and help employers find, maintain, and effectively utilize top-notch employees.
MURIEL SOLOMON worked in communications for over 40 years. She taught her "Strategic Talking" method to companies throughout the United States, and wrote a syndicated column for the Miami Herald for many years.
MURIEL SOLOMON worked in communications for over 40 years. She taught her "Strategic Talking" method to companies throughout the United States, and wrote a syndicated column for the Miami Herald for many years.
今日66折
您曾經瀏覽過的商品
購物須知
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。