Service Management ― Operations, Strategy, Information Technology
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ISBN13:9781260167146
出版社:McGraw-Hill College
作者:James A. Fitzsimmons; Mona J. Fitzsimmons; Sanjeev K. Bordoloi
出版日:2018/01/24
裝訂:平裝
規格:27.7cm*21.1cm*1.8cm (高/寬/厚)
版次:9
定價
:NT$ 14486 元若需訂購本書,請電洽客服 02-25006600[分機130、131]。
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The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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