Relationship Marketing Fundamentals
商品資訊
ISBN13：9786206297994
出版社：OUR KNOWLEDGE PUB
作者：Flávio Brambilla
出版日：2023/07/31
裝訂：平裝
規格：22.9cm*15.2cm*0.5cm (高/寬/厚)
定價
：NT$ 3600 元無庫存，下單後進貨(到貨天數約30-45天)
下單可得紅利積點：108 點
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商品簡介
Relationship Marketing, through Customer Relationship Management (CRM) applications, is a practice guided by marketing philosophy and strategies. It is applicable through technological support, and is at the threshold of the areas of Administration and Information Technology. In order to better understand the attributes required for the effectiveness of these practices, with a greater organisational scope, and greater capacity for information on customer behaviour, it is necessary to understand that CRM is not limited to technological support, but constitutes a business philosophy and lasting relationships with customers. This book presents in a simplified way the foundations on which CRM is based.
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