Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wid
The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples! Today’s customers demand service that isn’t just beyond the norm,
MANAGERS AS MENTORS redefines the meaning of mentoring to fit today's business realities. In a world where overnight obsolescence threatens skills and knowledge, and new forms of leadership are replac
Managers As Mentors is a rapid?fire read and a provocative guide to helping associates grow and adapt in today's tumultuous organizations. This new edition has been thoroughly revised and updated. Chi
