A collection of the author's experiences implemening work standardization in 150 companies such as: Volvo, Cadbury Rolls Royce, Twinings, Oriflame, Whirlpool, Electrolux, and Colgate. Managers intuiti
McKenna (healthcare leadership, Rockhurst U.) and Pugno (director of medical education, American Academy of Family Physicians) compile 19 chapters by physicians and medical administrators in the US ai
